Use of the Service
By accessing, using or browsing the Forexco.co.uk website (“the Site”), or ordering Travel Money from us, you confirm that you are over 18 years old and have read and understood these Terms and Conditions, and agree to be bound by them and to comply with all applicable laws, rules and regulations.
The maximum value of any order for is limited to £2,500.00. We reserve the right to vary this maximum order value from time to time at our discretion without notice, and without liability to you.
You must provide all the requested information for us to process the order. We reserve the right to request further information from you should it be required at any time. You agree that we may take reasonable steps to verify your identification and you acknowledge and agree that we may elect not to do business with you for any reason, at our absolute discretion.
We will acknowledge receipt of your order, but this acknowledgement shall not constitute our acceptance of your order. We will use various procedures to authenticate each transaction and reserve the right to decline to process your order.
You may only order the Foreign Currencies offered via the Service. The exchange rates we quote are subject to change. We will use the exchange rate (as set by us) that applies at the time we receive your order. We reserve the rights to amend the exchange rates at any time at our discretion without notice.
Any costs incurred as a result of non-collection of your order will be borne by you, for example Foreign Currency exchange differences.
If you place an order for Travel Money via this Service before 3pm on any working day (Monday to Friday), we will make every effort to ensure your order is delivered by 1pm on the next working day. Orders placed after 3pm on any working day will be processed on the next working day and delivered on the third working day.
Orders placed on a Saturday or Sunday will be processed on the following Monday and delivered the following Tuesday. This is subject to variation for public holidays. There are no deliveries on Sundays or public holidays.
You may elect either to have your funds delivered to your UK card billing address or to a branch. For deliveries to your billing address, the Travel Money will be delivered to the address as specified in your order and which must correspond with the address registered for your credit, debit or charge card used in payment for your order. You will be required to be present and sign for receipt of the order.
Any losses incurred by you, which are caused as a result of us delivering your order to a delivery address supplied by you in error, will be borne by you.
If appropriate, for deliveries to a branch, you will be requested to exhibit your credit, debit or charge card used to purchase the order, the online order reference number as shown on the confirmation email and your passport. These precautions are required to safeguard correct delivery of the order to you. Failure to exhibit these documents may result in us refusing to deliver the Travel Money to you until further satisfactory documentation or information is provided by you.
If you experience problems with the delivery, you can call the advertised helpline telephone number shown on the Site.
We reserve the right to refuse delivery of the order if we have any reason to suspect that a fraud, improper event or error has occurred in relation to the use of the Service.
We will make every effort to process orders placed via this Service without any delay. However, delays can sometimes occur due to technical problems or matters out of our control and if this occurs, we will make every effort to deliver your order as soon as possible.
We will not be liable if we are unable to perform our obligations under this Agreement due (directly and indirectly) to the failure of any data processing or technical system or transmission link or industrial dispute or anything outside of our control or our agents or subcontractors, all relating to the provision of the Service.
Pricing and Settlement
You agree that we may charge you a non-refundable handling fee for delivery and for providing this Service to you. This will be detailed when you place the order. We reserve the right to change all prices from time to time at our discretion without notice.
Your credit, debit or charge card issuer may charge you interest and/or fees on cash advances according to its separate agreement with you. We have no control over, and are not liable for, such charges.
Authorisation and Payment
You can pay for your order using most credit or debit cards issued in the United Kingdom, provided the card is registered in your name and there are sufficient funds available to cover your order (and any associated fees).
By ordering your Travel Money via this Service, you agree that we may obtain authorisation from your card issuer for the value of your order, including any associated fees. Travel Money purchases are processed as a cash advance by card issuers and will be subject to the available cash limits on your card. Please contact your card issuer if you need information on your cash advance limits. If your card issuer does not provide the necessary payment authorisation then your order will be declined. If an authorisation is received your order will go forward for further authentication.
If we subsequently decline to process your order, we will request that the authorisation on your card is removed; until an authorisation is removed the authorised funds are ‘locked’ and are therefore not available for use in other transactions. Only the card issuer can remove an authorisation and while we will make every effort to ensure that our authorisation removal request is made promptly to your card issuer, we have no control over when they will action the request.
If we accept your order you agree that your credit or debit card, used by you to pay for the order, may be debited or charged at any time after the order is confirmed to you.
Incorrect or Incomplete orders
If you receive an incomplete order (Where some of your order is missing) or an incorrect order (where the wrong currency is issued), you need to call the advertised helpline telephone number shown on the Site.
If you wish to return any currency item, we will buy it back from you at our buy rate on the day we receive the item from you.
Due to foreign exchange rate fluctuations we cannot guarantee that the amount refunded will be equivalent to the original purchase price. Any amount refunded will exclude any handling fees charged on the original order (if and where applicable). As we are providing Financial Services you will not be able to obtain a refund under Distance/Online selling rules.
Copyrights, trademarks, service marks, patents or any other proprietary rights and laws protect the contents of this Site. You must not reproduce any part of the Site without prior written consent.
Law and Jurisdiction
The Service shall be performed in the United Kingdom. English law shall govern our relationship with you. You and we each submit to the exclusive jurisdiction of the English Courts in relation to any disputes arising under, or in connection with, the Service and/or these Terms and Conditions.
Changes and Termination
We may, with immediate effect, change or withdraw these Terms and Conditions, part or the entire Site, the Service and any related services for any reason at any time without notice, and without liability to you.
If we revise these Terms and Conditions, we will post the revised version on the Site, which shall be effective immediately. If you have previously used the Service, we recommend that you read the current Terms and Conditions from time to time. By using the Site, you will be deemed to have accepted the current Terms and Conditions.
Overseas Payment and Prepaid Cards
We offer each of these services through other providers. Should you make use of any of the services then you will be subject to the terms and conditions those companies apply. We recommend you read their terms and conditions before you enter into any transaction with them. Dawson and Sanderson responsibility for the services these companies provide ends as and when you enter into an agreement with them.